There are several reasons your debit or credit card might have been declined.
- There are not enough funds in your account to cover the transaction.
- The payment would exceed your card’s daily limits. You may call in to Member Services at 206.398.5500, option 4, between 8:00 a.m. – 6:00 p.m. Monday through Friday, and 10:00 a.m. – 2:00 p.m. on Saturdays, to inquire about your limits or request to have them increased.
- We have placed a temporary freeze on your card due to some potentially suspicious activity on your account. Please call Member Services to learn more.
- We sent you mail that was returned. If this happens, we cannot keep your cards active. Please login to online banking or call Member Services to update your address information.