Contact Us
We’re here to help.
How would you like to reach us?
Phone
Call us at 800-334-2489 or 206-398-5500
Hours:
Monday-Friday: 8 a.m. to 6 p.m.
Saturday: 10 a.m. to 2 p.m.
Online Banking
Log in to Online Banking and click on “Messages” to send us a secure message. We will get back to you within two business days.
Chat
Click on the “Let’s Chat” icon to get your answers right away.
Monday-Friday: 9 a.m.-4 p.m.
In Person
Visit any of our branches. Save time by scheduling an appointment.
How can we help?
We’re just a click away on chat for the quickest help—but if forms are more your style, you’re in the right place. Please do not include any sensitive information, such as member numbers, account information, or Social Security numbers.
FAQ
Seattle Credit Union’s routing number is 325081500.
You can update your personal information with us through Online Banking. Once logged in, select Profile > Profile Updates > Address and Phone number or Profile > Profile Updates > Email Address.
If you do not have access to Online Banking or have any questions, call Member Services.
Seattle Credit Union requires two pieces of documentation to update a member’s name:
- Government issued ID that reflects your new name, which can be one of the following: updated driver’s license, state ID, or passport.
- Court Ordered Document that shows your name has changed legally, which can be one of the following: marriage license, divorce papers, or court-approved name change.
You can send copies electronically via secure messages in Online Banking, email them to Support@seattlecu.com, fax them to 206.398.5679, or drop them off at any branch.
All incoming calls are routed to Member Services. If you need to reach a particular branch representative, ask Member Services to connect you. Our member services team is available between the hours of 8:00 a.m. – 6:00 p.m. Monday through Friday, and 10:00 a.m. – 2:00 p.m. on Saturdays.
Our mailing address is:
Seattle Credit Union
PO Box 780
Seattle, WA 98111-0780
All loan payments, deliveries, and other mailed correspondence may be sent to this location, except for Visa payments, which should be mailed to PO Box 2711, Omaha, NE 69103-2711.
Cash is available immediately after the deposit is made. For checks and other negotiable items, at least $275.00 is available immediately, with a hold of two business days in place to ensure the check will clear. Seattle Credit Union reserves the right to place longer holds if we believe it’s necessary. For more information, please see our Funds Availability Disclosure.
Yes. In order to ensure the integrity of Seattle Credit Union’s member accounts, the Audit Committee of Seattle Credit Union has enlisted the services of audit firms to perform a verification of Seattle Credit Union accounts. The audit firms will periodically send out letters to selected members asking them to confirm the accuracy of one of their account balances. The audit firms will not request other information and, if you receive a letter, you should not provide them any other personal identifying information.
At Seattle Credit Union we place the highest priority on protecting the privacy of our members. If you have questions about this annual verification of accounts, please call Member Services at 206.398.5500 or toll free at 800.334.2489.
There are several reasons your debit or credit card might have been declined.
- There are not enough funds in your account to cover the transaction.
- The payment would exceed your card’s daily limits. You may call in to Member Services at 206.398.5500, option 4, between 8:00 a.m. – 6:00 p.m. Monday through Friday, and 10:00 a.m. – 2:00 p.m. on Saturdays, to inquire about your limits or request to have them increased.
- We have placed a temporary freeze on your card due to some potentially suspicious activity on your account. Please call Member Services to learn more.
- We sent you mail that was returned. If this happens, we cannot keep your cards active. Please login to online banking or call Member Services to update your address information.