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We're here to help

Are you having trouble paying your mortgage? Let us help you look for a solution.

If you are having difficulty making payments on your mortgage, our Member Solutions Specialists are here to help you with a wealth of resources and information. Please call us anytime and we will be happy to help you look for a solution based on your unique situation, including a possible modification of your loan. You can reach us toll free at 800.334.2489, Option 6, or directly at 206.398.5757 .

We also have financial counselors available through BALANCE, our financial fitness program. They have helped hundreds of members just like you. You can call them at 888.456.2227 , or visit

Additional support for help with home financing issues

Here's a list of documents you should have ready for a possible modification

  • Hardship letter: This is a short letter giving a detailed description of the situation you are in and the reasons why you are having difficulty making your mortgage payments.
  • A copy of your federal income tax returns for the most recent tax year, two years for self employed income.
  • Most recent copy of your W-2 form.
  • Copy of your bank statements for the past three months.
  • Copy of your pay stubs showing your income from your job for the past two months.
  • Valid copies of documents that support your hardship claims, such as a pink slip from your work, divorce papers, hospital bills, death certificate, etc.
  • Your current financial statement financial worksheet that specifies your monthly income and expenses. It also shows how much you are coming up short each month with the current house payment.
  • Profit and loss statement, if self employed.
  • Unemployment Benefit Statement, if you experienced a loss of job.

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Help is a call away

As a community-focused credit union, we want what's best for all of our members. If you need assistance, please reach out.

Call Us: 800.334.2489